Get in Touch With Us

This page tells you how to reach the editorial team behind Best Crypto Casinos, what we can help with, and what we can't. We publish research on crypto casino bonuses, coin support, payout speed and licensing for US readers — so most of the mail we get is about a bonus term someone can't make sense of, a withdrawal that hasn't landed, or a correction to something we've written.

Email the editorial team

Email is the only channel we run. Write to [email protected] and a person on the team will read it. We aim to reply within two working days; corrections get looked at first.

To get a useful answer back, include the casino's name, the exact bonus or promotion you're asking about, the coin you deposited in (BTC, ETH, LTC, USDT, USDC, DOGE), and roughly when it happened. If it's a payout question, the transaction hash and the network you used matter more than anything else — an on-chain confirmation tells a very different story from a pending withdrawal sitting in a casino's queue.

Never send us passwords, seed phrases, private keys, 2FA backup codes or copies of ID documents. No legitimate site needs them, we don't want them, and we will delete any message containing them. If you're asked for a seed phrase by anyone claiming to be us, it isn't us.

How we're paid, and what that does not buy

Best Crypto Casinos earns commission when a reader signs up through some of the links on this site. That's how the research gets funded. It does not buy a position in our rankings, a higher editorial rating, or protection from criticism — operators cannot pay to move up, and we don't take payment to remove a drawback from a review. If you think a write-up reads like it was bought, say so in an email and point at the sentence. That's a complaint we take seriously.

Editorial ratings on this site are our own judgment, not customer review scores, and we don't publish user testimonials.

What you can write to us about

• Bonus terms you can't decipher — playthrough multiples, whether the wagering applies to deposit plus bonus or bonus alone, game weighting, max bet while a bonus is active, and expiry windows. We'll explain what we've verified and flag what the operator hasn't published.
• Payout and withdrawal problems — slow cash-outs, limits you weren't told about, or a verification request that appeared only after you tried to withdraw. We can't force an operator to pay, but we log patterns and they feed into rankings.
• Corrections — a bonus figure that's changed, a coin that's been dropped, a licence detail we've got wrong. Send a link or a screenshot.
• Wallet and network questions — self-custody versus exchange wallets, network fees, confirmation times, picking the right chain for a USDT deposit.
• State availability — whether a site lists your state as restricted. We'll point you to what the operator publishes; we won't help anyone get around a geoblock.
• Partnership and press — introduce yourself and say plainly what you're proposing.
• Responsible gambling — if you're worried about your own play or someone else's, tell us and we'll point you at support. Details below.

Questions we get most, and how we answer them

Three subjects account for most of our inbox. Here's the short version, so you may not need to write at all.

"Why is the top-rated site not the one with the biggest bonus?"

Because headline numbers and real value diverge. Cashback and rakeback pay in usable balance with light or no playthrough; big match bonuses carry conditions. Our ranking weights payout behavior, coin support and how honest the terms are, not the size of the number on the banner.

Three examples from the table on our ranking pages, with the conditions beside them:

• BetPanda — ranked first on an editorial rating of 10.0, and the reason is the shape of its offer rather than its size: 10% weekly cashback, a recurring return on net losses rather than a one-off match. Cashback deals are usually easier to understand than deposit matches, but you should still confirm the qualifying period, any minimum loss threshold, whether the payout is cash or bonus funds, and any playthrough before withdrawal — operators vary and terms change. Limitation: a cashback-led offer gives new players far less upfront than a match bonus, and by design it only pays when you've lost money. It's no protection against losing.
• CoinPoker Casino — rated 9.9, and it's here because it's the one option on our list built around a poker room as well as casino play, which suits readers who want both in one crypto balance. The headline is a 150% welcome bonus up to $2,000. As with every match offer, check the wagering multiple, which games contribute and at what weighting, the maximum bet allowed while the bonus is live, and the expiry date before you deposit. Limitation: a poker-first platform means the slots and live-dealer catalogue is narrower than at casino-only operators, and match bonuses at this size normally come with substantial playthrough.
• Cryptorino — rated 9.8, included because it pairs both structures: a 100% match bonus up to 1 BTC plus 10% weekly cashback. A bonus denominated in Bitcoin is worth reading twice — the dollar value of your ceiling moves with the BTC price, and so, potentially, does the value of your balance mid-playthrough. Verify the wagering requirement, time limit and eligible games. Limitation: a 1 BTC cap is only reachable by very large depositors, so the headline overstates what a typical player will actually receive, and BTC denomination adds volatility on top of ordinary bonus risk.

Other operators we cover — Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across the first three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback) — all attach their own wagering, eligibility and expiry terms. Every figure above is the advertised headline. Read the operator's current terms page before depositing; promotions change without notice, and our figures were last checked on Sep 19, 2026.

"How does the money actually move?"

There's no cost to join a crypto casino itself, but there is a cost to getting funds in and out. Deposits and withdrawals are on-chain, from a self-custody wallet or an exchange account, and you pay the network fee, not the casino — Ethereum gas costs more than Litecoin, and Tether or USD Coin sent on the wrong chain can be lost. Confirmation times depend on the network and how busy it is, so "instant withdrawal" in marketing copy means the operator approved it quickly, not that the chain settled it instantly.

Question to ask before you deposit	Why it matters
Which coins and which networks?	BTC, ETH, LTC, USDT, USDC and Dogecoin are common; altcoin support varies. Sending USDT on an unsupported chain usually means the funds don't arrive.
Minimum deposit and minimum withdrawal	Small balances can get stranded below a withdrawal floor.
Withdrawal limits per day, week or month	A large win can take weeks to clear under a low cap.
Who pays the network fee on cash-outs?	Some operators deduct it, some absorb it. On ETH this is not trivial.
Stablecoin or volatile coin?	USDT and USDC hold dollar value during play. BTC, ETH, LTC and DOGE can fall — or rise — while your balance sits there. That price risk is on top of the risk of losing the bet.

"Can you tell me if this is legal where I live?"

No — and anyone who answers that question flatly is overreaching. Here's what we can state plainly. There is no federal legalization of online casino gaming in the United States. Regulated online casinos exist in a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those operators run on dollars, not crypto. The crypto casinos we cover are offshore, licensed in jurisdictions such as Curaçao or Anjouan, sometimes Malta, and not by any US regulator. That leaves them in a legal grey area for US players, with rules that differ by state; several operators self-restrict specific states, and you need to check your own state's law and the site's own terms. We won't advise anyone on false details, VPNs or any other route around a geoblock, a KYC check or a sanctions screen — and doing so generally breaches the operator's terms and can cost you your balance.

Minimum age is 18 at most offshore sites and 21 at some, and your state may set a higher bar. Check the site's stated minimum before you register; if you're under it, you can't play.

On tax: US players are generally liable for tax on gambling winnings and on crypto gains. That's a real obligation, "no KYC" changes nothing about it, and we can't advise you on your situation — talk to a qualified tax professional. Anything we say about law or tax on this site is general information, not advice.

What we can't help with

• Account disputes we can't arbitrate. We're a review site, not a regulator or an ombudsman. Contact the operator's support first, then the licensing body named in its footer. Offshore dispute resolution is often weaker than what a state-regulated operator would be held to.
• Getting around restrictions. Geoblocks, state exclusions, identity verification, anti-money-laundering checks — we won't advise on evading any of them, and we don't treat anonymous play as a way to hide income.
• Betting advice or predictions. No strategy, no picks, no "which slot is due". House edge is real, provably fair verification and RNG certification confirm a game wasn't rigged — they don't make it winnable. Nobody can promise you a profit, and gambling is not a way to make money or fix a financial problem.
• Bonus-abuse schemes. Multi-accounting and similar tactics breach terms and get balances voided.

Corrections, and how we check things

We research operators from published sources: their terms and conditions, promotion pages, licence statements, supported-coin lists and game lobbies, alongside public regulatory information. We do not claim to have deposited, played or withdrawn at any site on this list, and we don't present advertised payout speeds as tested results. Where something is unverified or an operator is silent, we say so.

Ratings are editorial and reflect coin support, bonus transparency, payout behavior as reported, game range across slots, live dealer tables, blackjack, roulette, baccarat and originals such as crash, dice and plinko, plus licensing and security features like two-factor authentication. They aren't customer review scores.

If you find an error, email it with a source. We date material updates, and corrections that change a ranking or a bonus figure get noted on the page. Content on this site was last fact-checked on Sep 19, 2026 by {{ author }}.

Beyond casino play

Most operators on our list run more than a casino. Several offer sportsbooks — Vave's free bet is a sports promotion, not a casino one — and CoinPoker runs cash games and tournaments alongside its casino floor. Some add esports markets, racing or lottery-style products. Those sit under different terms, different bonus conditions and often different wagering contributions, so a casino bonus rarely clears on sports bets and vice versa. If you're writing to ask about one of those product lines, say which, because the answer changes.

Readers outside the US sometimes reach us by accident; if you landed here looking for UK options, our guide to non-GamStop casinos in the UK is the relevant page.

If gambling stops being fun

Play only with money you can afford to lose, set deposit and loss limits before you start, and don't try to win back what's gone. Crypto adds a second layer of risk: the coin you're holding can drop in value even when you haven't placed a bet.

If you're worried about your gambling or someone else's, the National Problem Gambling Helpline is available at 1-800-GAMBLER. Offshore crypto casinos may not offer the same player protections or self-exclusion tools as state-regulated operators — some provide deposit limits, cooling-off periods or self-exclusion, and some don't, so check before you sign up. Gambling is 18+, or 21+ where the site or your state requires it.

Before you write

If your question is about a specific bonus, open the operator's terms page first — the answer is there more often than not. If it isn't, or if the terms contradict what the promotion advertises, that's exactly the kind of message worth sending. Email [email protected], include the detail, and we'll come back to you.